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Cheshire - Created by Alter Imaging
3 years ago | 58 notes

Skechers Deal Cancellation

This morning I woke up to the unpleasant surprise of having the Skechers deal canceled! The email I received offered me 15% off as a consolation. This is not nearly enough explanation or apology, and I will be sending an e-mail in addition to calling them at 1-800-746-3411. I urge everyone who placed an order to e-mail and to place a phone call about your dissatisfaction.

They should not have taken 96 hours to attempt to rectify the situation, they should be offering to honor the original deal or to give a HIGH percentage off on another item, and they will be losing more money by losing the trust of customers than they would by honoring the original mistaken price. They certainly have lost my business by being so slow to react, and so paltry in their offer to fix their mistake. Whatever happened to the customer is always right?

  1. mainelymoney posted this
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